So you have just received an email from Altaire welcoming you in and giving you a long list of things to read, once you have read all the email here is a quick (ish) and simple guide for getting you up and running and hosting lots of new customers!
So the first thing you do is login to your account (known as the Top Level Account) this account is used for dealing with us in Altaire for support and also where all your contact information is held. You login to this account by going to http://cp.altaire.co.uk and entering the username and password as specified in the email.
If you click on the login button
to the right of Enter Admin Section you will then open
up your Admin screen (unsurprisingly!!):
As you can see the Reseller Admin Account looks very similar to the Top Level Account, a few extra menu items but basically the same.
The first thing you will notice is that you are required to add your details again (the red writing), this is for your customers benefit and needs to be the details that they will be using to contact you.
To add these details follow the instructions on screen (Settings/Look & Feel/Company Info):
And fill in your Company details and then press Save:
Now we are starting to get on to the really important stuff (and what people tend to find as the most difficult!) Bare with us, you only have to do it the once and its not really that bad! We are now going to start setting up your branded servers and custom DNS, this basically removes all references of Altaire from the equation and once completed and your hosting domain has been added your customers will only see your name servers!
The first thing we are going to do is add a DNS Zone to do this go to the E. Manager
menu then click on DNS Manager:
And then on the loaded page click on the Add DNS Zone link:
In the screen that loads you need to add the following information: In the Name field add your hosting domain (company domain) without www.
In the Admin email field add the admin email address using a "." instead of "@" so for example admin.myhostingdomain.com
In the Allow third domain level domain hosting click the check box if you want to allow your customers to have a tld under your own domain (recommended) for example: customer.myhostingdomain.com.
In the Allow creating emails under Service Zone click the check box if you wish to allow email to your service domain (recommended).
Leave Master server and Slave 1 server as they are. Click Submit
On the loaded page click on the edit icon
and in the following screen click on the Add instant alias link:
Following consultation with existing resellers we are pleased to announce the launch of 4 new reseller hosting plans available immediately. New plans include huge increases in the amount of included bandwidth per month and new plans to help new resellers manage clients and cost.
