Frequently Asked Questions
General QuestionsHow long after I signup will I have to wait to use my account?
New accounts are active as soon as we have received payment (only £9.99 for our basic reseller plan). If in the first month you decide that you do not wish to continue with Altaire reseller hosting we will happily refund any payment that you have made to us.
What payment methods do you accept?
You can pay by any major credit or debit card, PayPal or bank transfer. We also allow you
a 7 day credit account for future payments.
How can your system support unlimited web sites?
Our system is clustered. Clustering means we can control more than one server from a central location which allows us to easily add more servers as demand increases. Theoretically our platform can control a virtually unlimited number of servers.
Does unlimited hosting mean my servers will be overloaded?
No. Unlike many of our competitors we only average 300 web sites per server. Most shared hosting companies average 2000-5000 sites per server but we deem this to be unacceptable.
How can you afford to have so few sites per server?
Economies of scale. Our infrastructure is such that we have the resources to manage a large server cluster. Hardware costs are much lower than they were and we would rather manage additional servers than risk upsetting the business of several thousand clients due to hardware failure. Also we feel 2000-5000 sites per server is simply not a good enough level of serivce and speed to offer you.
What specification are your servers?
The average server specification is dual Xeon processors, 1-4 gigabyte memory, hardware RAID 5 hard disk array with full hardware redundancy. We only deploy quality rack-mount server hardware from HP/Compaq, Sun, IBM and Dell.
Will my bandwidth be limited?
No. You are free to use as much bandwidth as you require. Included in your reseller hosting plan is an allowance of free bandwidth but additional usage is charged at £2 per gigabyte per month which is one of the lowest prices in the UK. To save even more money you can purchase additional bandwidth in advance at just £1 per Gb.
How much disk space am I allowed?
Depending on the plan you are signed up to you will have a limit of 5Gb to 1Tb of disk space in your account. The average web site is smaller than 20 megabytes allowing plenty of room for future growth. Should you exceed the plan allowance you can simply take a second reseller plan.
How do you provide support to me?
We provide unlimited support to you by means of email. If you subscribe to the Jaguar, Tiger or Panther plan you can also phone our support team direct if you prefer.
Do you offer a discount for annual payment ?
Yes. Please see details on our pricing page. Annual payment can save as much as £228.10 on our Tiger plan.